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System Analyst - MS FIM

***Role can filled in either the Akron, OH or Reading, PA location***

Responsible for ensuring the availability and continuity of the Microsoft FOREFRONT IDENTITY MANAGER environment. This responsibility includes the support of all FIM solution components including the FIM Service/Portal, FIM Synchronization Engine, SSPR, FIM Reporting (SCSM/SSRS), and BHOLD.

Primary Job Duties:
• Provide in-depth technical expertise through planning, designing, installing, configuring, and supporting the Forefront Identity Manager product
• Develop life cycle oriented processes and procedures for maintenance and support
• Resolve escalated account management, user access, connectivity and support issues
• Monitor system utilization and capacity and assess results in order to define future system capacity requirements
• Research and evaluate new solutions, products, and technologies that enhance and improve services in response to business or technical drivers
• Review system plans and designs for proposed changes
• Mentor and assist team members with technical skills development and process creation
• Serve as liaison to peers, vendors, or partners to facilitate problem resolution

Minimum Education and/or Experience:
• B.S. in Computer Science or Information Systems or equivalent work experience
• 4-5 years demonstrable experience administering and supporting Microsoft Active Directory and Exchange (10,000+ users preferred); and experience with a Microsoft Forefront Identity Manager
• Experience with migration and consolidation of directory and messaging environments
• In-depth knowledge of several Microsoft server-based products (e.g.IIS, FIM, SQL Server 2012, Windows Server 2008 R2, 2012)
• Intermediate knowledge of Microsoft SQL SQL Clustering, Log Shipping, SQL Maintenance Jobs, Performance Monitoring, and Constructing T-SQL Queries
• 2 years of experience managing Forefront Identity Manager including FIM Service/Portal, FIM Synchronization Engine, SSPR, FIM Reporting (SCSM/SSRS), and BHOLD
• 2-3 years of experience with Scripting, PowerShell, and development in object oriented languages
• Demonstrated experience presenting technology recommendations from a business perspective
• Excellent interpersonal communication skills including listening, oral, and written presentation of ideas

Skills and Competencies:
• Knowledge of industry best practices related to Identity Services, monitoring, storage, backup and disaster recovery
• Solid understanding of networking and distributed computing concepts, including the principles of network routing, load balancing and client/server
• Comfortable working in a dynamic, highly-communicative team environment
• Demonstrated skills in the areas of critical thinking and problem solving

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