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Desktop Support III

Job ID: 5627

Job Title: Desktop Support Technician

Job Location: Reading, PA

Job Duration: 11 months (W2 Contract)

Job Description:

• Swap out and/or maintain desktop or laptop PC hardware, software, components or peripherals. 
• Provide Level 2 PC field support directly onsite for client problem resolution. 
• Ensure compliance of desktop and laptop PCs with IT standard configurations and procedures. 
• Utilize MS Windows Server administration tools to resolve client issues. 
• Troubleshoot PC operating systems. 
• Utilize software distribution tools and standard desktop support tools. 
• Become familiar with specific Business Unit environments. 

QUALIFICATIONS: ------ 
• Associate’s or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services. 
• Excellent interpersonal skills and basic computer support are required for this position. 
• Strong analytical skills to resolve problems and think creatively. 
• Demonstrated ability to work effectively as part of a team. 
• Ability to work in a virtual environment (working with remote co-workers using virtual technologies). 
• Solid knowledge of Microsoft Office tools including Excel, PowerPoint, Word, Outlook, and Lync.

 

**US Citizens and those authorized to work are encouraged to apply**

**H1B/C2C Candidates please don not apply at this time**

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