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Desktop Support 3

PC Refresh Project:

Candidates will work closely with other client IT Field Operations Desktop Support Analysts and client Business Units to deliver IT Desktop solutions that help achieve client's business goals. 


JOB DESCRIPTION: -------- 

  • Swap out and/or maintain desktop or laptop PC hardware, software, components or peripherals. 
  • Provide Level 2 PC field support directly onsite for client problem resolution. 
  • Ensure compliance of desktop and laptop PCs with IT standard configurations and procedures. 
  • Utilize MS Windows Server administration tools to resolve client issues. 
  • Troubleshoot PC operating systems. 
  • Utilize software distribution tools and standard desktop support tools. 
  • Become familiar with specific Business Unit environments. 


QUALIFICATIONS: ------ 

  • Associate’s or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services. 
  • Excellent interpersonal skills and basic computer support are required for this position. 
  • Strong analytical skills to resolve problems and think creatively. 
  • Demonstrated ability to work effectively as part of a team. 
  • Ability to work in a virtual environment (working with remote co-workers using virtual technologies). 
  • Solid knowledge of Microsoft Office tools including Excel, PowerPoint, Word, Outlook, and Lync.
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