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Job Purpose: Provide a comprehensive support service to senior National Grid employees and their team by carrying out a wide range of duties to support and assist Vice Presidents with project based and day-to-day activities.
Collect data using a variety of standard sources e.g. company reports, government data and internet and input into standard formats and interprets and organizes information to produce accurate reports for use by others.
Act as liaison with relevant project team members in order to ensure resources and materials are available as and when required in order to meet given project milestones.
Maintain and update financial and other relevant information, through the use of spreadsheets, systems databases etc. in order to ensure data is accurate and easily accessible.
Act as the first point of contact in order to support the resolution of customer queries.
Respond to customer queries relevant to department in order to ensure immediate response to problems.
Knowledge & Experience Requirements:
Demonstrates independent judgment, initiative and resourcefulness and has the ability to investigate the situation beyond routine questioning.
Demonstrates strong interpersonal, oral, & communication skills necessary to effectively handle external and internal callers and visitors.
Demonstrates strong organizational and time management skills, with ability to handle and prioritize multiple tasks and projects, with attention to detail
Proven ability to work independently, without immediate direction or supervision.
Analytical ability to prepare special reports by combining and summarizing data from several sources.
Ability to assemble and handle highly confidential and sensitive information with discretion Skills: Proficient working knowledge of Tableau and Microsoft Applications: Word, Excel and PowerPoint