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Senior IT Program Manager (Products and Services)

Title: IT Program Manager, Sr (Products and Services)

Duration: 6 months W2 contract with possibility of extension

Location:New Orleans, LA

Job Summary: 
Responsible for the tracking and reporting of Enterprise project activities through coordination with Enterprise Architecture, Project Managers, ESS IT Service Delivery, Customer Development & Innovation (CD&I), and external vendor teams. This role provides technical and business guidance, review and oversight of related work products, and serves as an escalation point to ensure the project managers and external vendor teams deliver application and infrastructure projects on time, on budget, with first time quality, and with adherence to stated business requirements. The Sr. Program Manager maintains an active level of awareness on project status, risks, and issues for all projects under his/her responsibility. The Sr. Program Manager maintains a strong knowledge of and relationship with ESS IT and CD&I Leadership and understands their challenges, working style, and operational requirements. Client is transforming its Products and Services function, developing new and innovative solutions that are responsive to evolving customer needs. The Sr. Program Manager will work directly with CD&I Project Manager to oversee the design, development, integration, and continuous improvement of back, front, and mid-office systems and processes in order to support the delivery of these new offerings to customers across all of Client’s gas and electric service territories in Texas, Louisiana, New Orleans, Arkansas, and Mississippi. 

Job Duties: 

  • 1. Manage to both program/project performance (e.g., delivery on commitments, quality, responsiveness, reliability, service levels) and financial performance (e.g., business case) expectations. 
  • 2. Actively manage the assigned client resources and external vendor(s) in the execution of Enterprise Solution project tasks (e.g., business requirements, functional spec, use cases). 
  • 3.Establish and maintain appropriate business relationships across ESS IT and Business organizations. Act as focal point for assigned Enterprise project-related activities. 
  • 4. Maintain awareness and oversight of project activities to ensure a timely resolution of project execution issues, including changes in scope, quality/reliability issues, and resource constraints. Responsible for project sponsor satisfaction with project delivery and functionality. 
  • 5.Responsible for ensuring Enterprise projects follow client's standard project development methodology and that the project conforms to client defined standards for security and technical architecture. 
  • 6.Provide the assigned Project Manager with proper staffing, estimates of efforts, oversight, path for escalation, process compliance, and product quality for IT related activities in project execution. 
  • 7.Maintain awareness and oversight of projects to ensure compliance with client’s IT PMO policies and procedures and where applicable, additional alignment with Capital Project Management Project Delivery processes.


MINIMUM REQUIREMENTS: Minimum education required of the position BA required, Advanced degree preferred. Minimum experience required of the position 5+ years of leading development projects, preferably within the energy industry. Minimum knowledge, skills and abilities required of the position Project management experience. Working knowledge of multiple application & infrastructure platforms, development methodologies. Experience in project delivery in highly outsourced environments. Supervisory experience (manager of cross-functional teams). Ability to communicate effectively with all levels in the organization. Ability to lead using informal authority to drive organizational objectives (internal and external resources). Strong analytical and financial management skills. Experience with electric utility grid technologies (e.g., smart grid, AMI, EAM, SCADA, ADMS, DA, OMS, etc.) and associated products and services preferred. Any certificates, licenses, etc. required for the position Program Management Professional (PMP) certification preferred. OTHER ATTRIBUTES: Functional Knowledge - Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines. Business Expertise - Applies understanding of how the team relates to other closely related areas to improve efficiency of own team. Leadership - Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines. Problem Solving Impact - Impacts the quality, efficiency and effectiveness of own team and its contribution to the sub-function. Interpersonal Skills - Uses tact and diplomacy to exchange information and handle sensitive issues.

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